Swiss Colony Reviews

Why do they give the delivery option for a specific day if they cannot fulfill it? I don't usually write bad reviews but when you place an order early and pay a lot in shipping so that they arrive on a specific date and damage the event and make a bad impression on the customer, it's time to let them know that there are many other companies that offer similar services. And with a better customer service. DO NOT use it, my mistake in not checking these reviews beforehand.

This company has a policy that allows people to "buy now and pay later." Yet they have no control over this scheme. I was supposedly sent a cake by a person. I did not order it, nor want it. However, the person took the buy now pay later option. 7 months later I received the bill for the order. When I called customer service, they verified that another person had ordered the cake, but then refused to tell me anymore or delete me as the person who owed money to them. Instead I was sent to Loss Prevention, and spoke with a woman named Tracy who clearly has never actually done any fraud investigation in her life. Despite immediately placing the account in fraud status, this company is now requiring that I go through a dispute to prove I never ordered it. They have the account number and can look up who set up the account (not me) and applied for their credit (as it requires a social security number) and refuse to do so. They even then acknowledged that the cake that was supposed to be sent to me was never delivered but somehow want money for it? Save yourself the hassle and order from a company with values. This company has none.

I ordered New Years gifts from this company for my business partners, typed in FIVE different addresses on the site for them to be delivered to along with notes to all of them. THEY WERE DELIVERED TO MY DOORSTEP. That was not how they were ordered. They are refusing to give me my money back. Now they want me to donate the items to a food bank and reorder AT MY EXPENSE. I will not be going anywhere during COVID19. That was the whole point of having things delivered to people individually. Do not ever order from this company. They are treating me like I'm some kind of idiot. I didn't spend 30 minutes looking up addresses, writing individual notes to have them delivered here. Side note: if their items are perishable as they so state in their email to me, why were they not delivered in ice, rather just thrown on my doorstep. Again DO NOT EVER ORDER from them. You got my hard earned $208.00., I hope that makes you happy.

This is one of the most unhealthy things I could eat. Read the label. Also it must have been left over from Christmas 2019. It was nearly impossible to cut, and the small chunks that resulted had a very unhealthy taste. Sriss Colony, you should get an A-plus for contributing to the obeseity epidemic.
Please do not send me another one. I do not want it! Thumbs down-down-down.

They assured me my order would be there for Christmas it was for my mother in assisted living center as you know we can't visit and to another elderly person. They lied and didn't send any type of notice. I will be sending every thing back and canceling my account what a terrible Christmas my mom is very dear to me and to have her think I forgot about her on Christmas day broke my heart. Rest assure I told both not to even open the boxes because im sending every thing back. They lied and im not ok with that wtf... stay away

We ordered A Christmas Gift wanted this delivered The Week of Christmas. When all Family members would be there to enjoy.

This Arrived Dec 10 so was not enjoyed by all, had to send an additional gift so it would be there Christmas week.

Customer service said they deal with to high of volume to honor a delivery date.
This is a problem of a company getting to big.
Spend your money with a company that still has customer service

My grandfather and grandmother ordered over $400 worth of product from Swiss colony and has never received any of it. We called today, 2 days before Christmas, to find out they canceled the order without telling them. No phone call, no letter, not anything. These were Christmas presents for the family and they had to rush out 2 days before Christmas to try and find gifts for 5 different families. Horrible experience and horrible customer service. You all should be ashamed of yourself for running a so called business like this. So thank you for ruining Christmas for our family.

Oh, how surreal a bad customer service experience can a person have?

I had ordered presents for a number of people online. I got some of the presents, along with a letter saying I needed to call them to order alternative items because some weren't available.

Huh. So, why were they selling items that were unavailable? The website certainly showed they were available. Any other e-commerce company would have sent an email immediately saying that something was unavailable, but apparently not Swiss Colony. No, they have to send a snail-mail "call us" letter that arrives the same day as the package.

That's when things got REALLY surreal. I called their main customer service number that was in my emails. I couldn't speak with anyone unless I answered a survey COMPLETELY UNRELATED to the business I had with them, and NONE OF THEIR BUSINESS. The questions were whether there were any people over 50 in my household, and if anyone in my household has a car. I did not press any buttons. Rather than letting me through to the main menu, their system hung up on me. That's a deal-ender right there, for ever spending money with them again.

I looked for another number, and discovered that the letter had an alternative to call. After a long wait, I got to one rep who apparently was in the wrong department and couldn't do anything. Another long wait, and I finally talked to someone who could. It turned out that the letter was a lie. I didn't need to call them. The one good thing in all this nonsense was that they apparently don't charge for items they can't fulfill. However, might they just want to SAY that in an email showing an adjusted charge and a list of items that ARE coming?

Horrible communications, horrible service, and apparently predatory survey gatekeeping which, I'm sure, will tie people's phone numbers back to their answers for future marketing by their "partners." In all, never again.

Kept getting the run a round regarding why my order would not ship. Customer service wa rude and only would say unfortunately there is nothing we can do.

When I received my order last year, I noticed that the meats, cheeses, and other items were significantly smaller in size compared to years past. I still got charged the same amount though! The flavors of the soft cheeses were also a bit "off". I wrote a letter to Swiss Colony expressing my concern over this, and explaining that we have been long time customers. I never heard a word back from them. They may be yet another company that are just letting themselves go. What a shame.

I order an item that they said was available two days later they cancel my order claiming it was unavailable at this time. (Bate and Switch) So in haste I order another item I was unsure the person I was giving it to would enjoy it. I Tried to cancel it with in 30 minutes, first call did not go through 3 emails no replies. 2nd phone the representative assured me it was canceled because it hadn't been shipped yet. Two days later I was informed because my emails came "after the produce was shipped I could not cancel them" I wished I would have read the reviews before ordering from this company.

We used to order frequently a number of years ago and were quite pleased with the products and service.
This year we received a gift box and what a difference time has made... unfortunately.
The cheese spreads appear to be little more than flavored Velvetta, the quantities are minuscule and the box requirement to refrigerate is laughable. I have little doubt that the contents could outlast the infamous McDonalds French fries without refrigeration.